Last updated: November 2026
This privacy policy explains how Conscious Content Collective UK collects, uses and protects personal information when you visit this website, contact us or work with us. We keep the information we collect to a minimum and only use it for the purposes set out below.
Who we are
Conscious Content Collective UK is a trading name of Ethical Content Studio Ltd, a company registered in England and Wales (company number 17007552). Our registered office is Unit 5 Ducketts Wharf, South Street, Bishop’s Stortford, Hertfordshire, CM23 3AR.
Ethical Content Studio Ltd is the data controller for the personal information described in this policy. This means we decide how and why your information is used, and we are responsible for looking after it in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or how we handle your information, please email hello@consciouscontentcollective.com.
The information we collect
Information you give us
When you complete the contact form on this website, we collect:
- your name
- your email address
- the name of your organisation (if you provide it)
- the service you are interested in (if you select one)
- anything you choose to include in your message
If you email us directly, we will receive your email address and anything you include in your email.
If your organisation becomes a client, we will also hold the information needed to deliver our services and manage the working relationship. This usually includes the names, job titles and contact details of the people we work with, project correspondence, and the billing details needed to invoice your organisation.
Please do not send us sensitive personal information (such as details about health, religion or beliefs) through the contact form or by email unless we have specifically asked for it.
Information collected automatically
Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type and the pages you request. These server logs are used to keep the website secure and working properly. We do not use them to identify individual visitors.
If you agree to statistics cookies through our cookie banner, we also use Google Analytics to understand how visitors use this website, such as which pages are visited, how long people stay and how they found us. This helps us improve the website. Google Analytics only runs after you have given consent, and you can change your choice at any time. We do not use advertising or tracking tools on this website.
How we use your information
Data protection law requires us to have a lawful basis for each way we use personal information. We use your information for the following purposes:
- To reply to your enquiry and discuss whether we can help your organisation. Our lawful basis is our legitimate interest in responding to people who contact us, or taking steps at your request before entering into a contract.
- To deliver our services and manage our relationship with clients. Our lawful basis is the performance of our contract with your organisation, and our legitimate interest in communicating with the people we work with.
- To keep business and financial records, such as invoices and accounts. Our lawful basis is compliance with our legal obligations.
- To keep this website secure and prevent misuse of the contact form. Our lawful basis is our legitimate interest in protecting our website and the people who use it.
- To understand how our website is used through Google Analytics, so we can improve it. Our lawful basis is your consent, which you give through our cookie banner and can withdraw at any time.
We will not add you to a mailing list or send you marketing emails without your consent. We do not sell, rent or trade personal information, and we do not use it for automated decision-making or profiling.
Who we share your information with
We only share personal information with trusted service providers who help us run our business, and only as far as they need it to provide their services. They act on our instructions and are required to keep your information secure. These providers are:
- Hostinger, which hosts this website
- Formspree, which processes contact form submissions and delivers them to us by email
- Zoho, which provides our business email
- Google, which provides Google Analytics (only if you consent to statistics cookies)
We may also share information with our professional advisers, such as accountants, where this is necessary to run our business. We will disclose information to regulators, law enforcement or other authorities if we are legally required to do so.
International transfers
Some of our service providers may process personal information outside the UK. For example, Formspree and Google are based in the United States. Where information is transferred outside the UK, we make sure appropriate safeguards are in place, such as the UK’s International Data Transfer Agreement or the UK Addendum to the European Commission’s Standard Contractual Clauses, so that your information receives an equivalent level of protection.
How long we keep your information
We keep personal information only for as long as we need it:
- Enquiries that do not lead to working together are kept for up to two years from our last contact, then deleted.
- Client records, including contracts, correspondence and invoices, are kept for six years from the end of the financial year in which our work ends. This is so we can meet our legal and accounting obligations.
- Server logs are kept by our hosting provider for a short period in line with its own retention practices.
- Google Analytics data is kept for 14 months, then deleted automatically.
Cookies
Cookies are small files stored on your device when you visit a website. We use two types:
- Functional cookies, which remember your cookie choices so we do not ask you again on every visit. These are necessary for the website to work as you would expect.
- Statistics cookies, set by Google Analytics (for example, cookies beginning with _ga), which help us understand how visitors use the website. These are only set if you choose to accept them.
When you first visit, our cookie banner asks for your consent before any statistics cookies are set. You can accept, decline or choose your preferences, and you can change your mind at any time using the cookie settings link on the website. We respect browser privacy signals such as Global Privacy Control. We do not use advertising cookies. Our fonts are hosted on our own server, so visiting this website does not send your information to third-party font services.
When you submit the contact form, you may briefly be taken to a page hosted by Formspree, which may use its own cookies or spam checks to protect the form from misuse. Formspree’s own privacy policy explains how it handles this information.
How we protect your information
We take appropriate technical and organisational measures to protect personal information from loss, misuse and unauthorised access. This website uses a secure (HTTPS) connection, access to our systems is restricted and protected, and we only work with service providers who take data security seriously. No method of sending information over the internet is completely secure, but we work to protect your information at every stage.
Your rights
Under UK data protection law, you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is inaccurate or incomplete
- ask us to delete your information
- ask us to restrict how we use your information
- object to us using your information where we rely on our legitimate interests
- ask us to transfer your information to another organisation, where this applies
- withdraw your consent at any time, where we rely on consent
Some of these rights only apply in certain circumstances. To make a request, email hello@consciouscontentcollective.com. There is no charge, and we will respond within one month. We may need to confirm your identity before acting on your request.
Making a complaint
If you have a concern about how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Links to other websites
This website links to other websites, such as our LinkedIn page. We are not responsible for how other websites handle personal information, so please read their privacy policies when you visit them.
Changes to this policy
We may update this policy from time to time, for example if we start using new services. The date at the top of this page shows when it was last updated.